CONTACT/RETURNS
At NYAS, we understand that online shopping can sometimes be challenging, especially when an outfit doesn’t meet your expectations or fit as anticipated. While such instances are rare with us, we want to ensure you have a seamless experience. If for any reason you are dissatisfied with your NYAS outfit, we offer the option to return your dress within 14 days of receipt.
Returns Process
To initiate a return, please email your order number to info@nyasstudio.com. Once your return is received at our warehouse, you will be notified by email when your refund is being processed. Please allow 6-8 business days for the refund to be completed.
Please note, we reserve the right to reject returns if the product appears to have been used for purposes beyond checking size and fit.
Important Information
• We do not offer free returns, and shipping costs are non-refundable.
• We do not provide exchanges.
For general inquiries and support, please reach out to us via email at info@nyasstudio.com. You can also connect with us on Instagram and TikTok @nyasstudio for quick questions. We strive to respond to all queries within 24 hours and appreciate your patience as we work to assist you.